Privacy Policy

Personal Information: When you book a darshan pass, we collect your name, phone number, email address, and number of devotees.

Payment Information: Payment details are processed securely through our payment partners. We do not store credit card or UPI details on our servers.

Device Information: We collect browser type, device type, IP address, and operating system for analytics and security purposes.

Usage Data: We track how you interact with our platform (pages visited, temples searched, features used) to improve the user experience.

We use your information to:

• Process and confirm your darshan pass bookings
• Send booking confirmations, reminders, and updates via SMS and email
• Provide customer support and handle cancellation/refund requests
• Improve our platform, features, and temple recommendations
• Send relevant festival alerts and temple suggestions (with your consent)
• Prevent fraud and ensure platform security

We do not sell your personal information to third parties. We may share information with:

• Temple Administrations: Booking details are shared with the respective temple for darshan verification.
• Payment Processors: Secure payment partners to process transactions.
• Analytics Providers: Anonymized usage data for platform improvement.
• Legal Authorities: When required by law or to protect our rights.

We use cookies and similar technologies to:

• Remember your preferences and recent searches
• Analyze website traffic and user behavior
• Improve site performance and loading speed

You can control cookies through your browser settings. Disabling cookies may affect some platform features.

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Encrypted storage for sensitive personal data
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel only

We retain your booking data for up to 3 years for record-keeping and support purposes. You can request deletion of your data at any time by contacting us.

You have the right to:

• Access your personal data held by us
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise these rights, email us at privacy@bhaktipass.com.

BhaktiPass is intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. Minors may use the platform under parental supervision.

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a prominent notice on our platform. Continued use of BhaktiPass after changes constitutes acceptance of the updated policy.